We accept returns for eligible items within 14 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached.

All approved returns are issued as store credit only. Due to limited inventory, we do not offer direct exchanges. If you need a different size or style, we recommend placing a new order and using your store credit once your return is processed.

For full details, visit our Returns and Shipping page.

Orders are processed within 1-3 business days. Once shipped, you’ll receive a tracking email with delivery updates. For shipping times and rates, visit our Returns and Shipping page.

Yes! We offer free standard shipping on U.S. orders over $75. This is automatically applied at checkout.

Standard (4–7 business days) and Express (2–4 business days) options are available.

After your order ships, you’ll receive a confirmation email with a tracking link. Use this link to monitor your package's journey.

We restock select bestsellers when possible, but quantities are intentionally limited to keep each collection special. Check back often or join our email list for updates!

Most of our styles run true to size, though fit may vary by piece. We include detailed sizing notes in each product description to help you find your best fit.

Need help? Email us anytime at ciao@bacioandco.com

Currently, we only ship within the United States. Stay tuned as we work to expand our shipping options!

If your order hasn’t shipped yet, we’ll do our best to update your address. Please contact us as soon as possible at ciao@bacioandco.com with your order number.

Once an order has shipped, we’re unable to make changes.

We’re sorry for the inconvenience! Please email us at ciao@bacioandco.com within 48 hours of delivery with your order number and photos of the issue. We’ll resolve it right away.

Yes! Digital gift cards are available in various amounts and make the perfect gift. Purchase one here.

Each item has specific care instructions included on its tag. For general care, we recommend gentle washing in cold water and air drying to maintain quality.