Refund policy
Refund & Return Policy
Returns
We want you to love every piece you receive from Bacio & Co. If something isn’t quite right, we’re happy to offer returns for store credit within 14 days of delivery.
To be eligible for a return, items must be:
• unworn
• unwashed
• free of stains, scents, or damage
• in original condition with tags attached
Items that do not meet these conditions may be refused.
To initiate a return, please contact us at ciao@bacioandco.com with your order number.
Returns must be approved before being sent back.
Return shipping costs are the responsibility of the customer. Original shipping fees are non-refundable.
Refunds
All approved returns are issued as store credit only.
We do not offer refunds to the original payment method.z
Store credit will be emailed after your return has been received and inspected. Please allow 3–5 business days for processing once your return is delivered.
Final Sale Items
The following items are final sale and not eligible for return or exchange:
• sale or discounted items
• items marked final sale
• gift cards
• intimates or personal wear items
Exchanges
We do not offer direct exchanges at this time.
If you would like a different size or style, we recommend placing a new order and using your store credit once your return has been processed.
Damaged or Incorrect Items
Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery at ciao@bacioandco.com with photos so we can resolve the issue.
Lost or Stolen Packages
Once a package has been marked as delivered by the carrier, Bacio & Co. is not responsible for lost or stolen packages. Customers should contact the carrier directly to file a claim.
Order Changes & Cancellations
Orders are processed quickly to ensure fast shipping. Because of this, we are unable to guarantee order changes or cancellations once an order has been placed.
Contact
For any questions regarding returns or your order, please reach out to us at: